istana388Privacy Policy

This page describes what we collect when you use istana388 and how we keep that data protected. We collect personal information only to verify your account, process deposits and withdrawals, and comply with local law. We do not sell your data to third parties, and we store it securely on encrypted servers.

Our privacy practices apply to all users of istana388, whether you access the platform via Android app, iOS browser, or desktop. We handle your data the same way across all devices and regions where our service is available.

If you have questions about how we use your data, contact our support team. We respond to data requests and privacy inquiries within standard timeframes.

What Data We Collect

We collect personal information when you create an istana388 account. This includes your email address, password, phone number, and full name. We also collect your date of birth and residential address during KYC verification. We ask for an ID photo and proof of address to confirm your identity and prevent fraud.

When you use istana388, we record your activity: deposits, withdrawals, game play, and betting history. We store this data to maintain your account, process transactions, and comply with local regulations. We also collect technical information about your device and connection, such as your IP address, browser type, and operating system.

Account Data

Email, password, phone, name, date of birth, address. Used for account verification and communication.

KYC Documents

ID photo and proof of address. Stored securely and used only for identity verification.

Transaction History

Deposits, withdrawals, game play, betting records. Maintained for account management and compliance.

Technical Data

IP address, browser type, device info. Collected to improve platform performance and security.

How We Use Your Data

We use your personal information to operate istana388 and provide our service. We verify your identity through KYC to prevent fraud and comply with local law. We process your deposits and withdrawals using your payment method information. We maintain your transaction history so you can review your account activity and download statements.

We use your email and phone number to send account notifications, withdrawal confirmations, and support responses. We may also send you information about new games or platform updates, but you can opt out of marketing emails in your account settings. We do not use your data for purposes other than those described in this policy.

We at istana388 collect only the data necessary to operate our platform securely and comply with local law. We do not sell your information to third parties.

Third-Party Processors

We work with third-party service providers to operate istana388. Our payment processors handle deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. These processors receive only the information necessary to complete your transaction. We have agreements with all processors to protect your data.

Our servers may sit outside your jurisdiction. We use encryption to protect data in transit and at rest. We do not share your personal information with marketing companies, data brokers, or other third parties except where required by law or to operate our service.

Data Security and Storage

We protect your istana388 account with encrypted login and optional two-factor authentication. Your password is hashed and never stored in plain text. Your KYC documents and payment information are encrypted and stored on secure servers with restricted access.

We maintain regular security audits and update our systems to protect against unauthorised access. If we discover a data breach, we notify affected users and relevant authorities as required by law. You can reset your password at any time from your account settings; if you forget your password, we send a reset link to your registered email.

Cookies and Tracking

We use cookies to maintain your istana388 session and remember your preferences. Cookies are small files stored on your device that help us recognise you when you return to the platform. You can disable cookies in your browser settings, but this may affect your ability to use istana388.

We do not use cookies for tracking or advertising purposes. We do not share cookie data with third parties. Our cookies expire after a set period, and you can clear them manually from your device.

Your Data and Local Regulations

We comply with data protection laws in regions where istana388 operates, including Jakarta, Surabaya, Bandung, and Medan. We retain your data only as long as necessary to operate your account and comply with local regulations. If you request account deletion, we remove your personal information within standard timeframes, though we may retain transaction records as required by law.

During major events like Liga 1 matches and Piala AFF tournaments, we may process higher volumes of data. We maintain the same security standards regardless of traffic volume. Your data is protected equally across all seasons and events.

Your Rights

You have the right to access your personal data stored on istana388. You can download your account information and transaction history from your account dashboard. You have the right to correct inaccurate information by updating your profile or contacting our support team.

You can request deletion of your account and associated data. We will remove your personal information within standard timeframes, though we may retain transaction records as required by law. You can opt out of marketing communications by adjusting your email preferences in your account settings.

Contact Us About Privacy

If you have questions about our privacy practices or want to exercise your data rights, contact our support team. We respond to privacy inquiries within standard timeframes. You can reach us via email or through the contact form in your istana388 account.

We may update this privacy policy to reflect changes in our practices or local law. We will notify you of material changes by email or through a notice on the istana388 platform. Your continued use of istana388 after policy changes constitutes acceptance of the updated policy.

istana388 services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This privacy policy applies to all users of istana388 regardless of location.